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How Old Do You Have to Be to Work at T-Mobile?

T-Mobile has launched the "Un-carrier Jobs Initiative" with a commitment to hire 5,000 new employees over the next year. Don’t miss out on your chance to #BeMagenta, #BePowerful and #BEYOU by joining the T-Mobile Talent Community.

T-Mobile’s "Un-carrier mission" has always been to put customers first and change the rules of the industry in their favor. They know that to succeed at that mission, they need the best people working on the frontlines and behind the scenes every day.  

Today, T-Mobile has the best team of employees the industry has ever assembled and that’s one reason why they work to reward them with pay, benefits and an employee experience that are unmatched. 

This regularly earns the mobile carrier national recognition as a best place to work. Last year alone, T-Mobile received nearly 50 awards as a top employer, including Fortune’s 100 Best Companies to Work For – for the fifth time! 

Generally speaking, to get a job at T-Mobile as part of the retail team or customer care team, you have to be 18 years old with a high school diploma or GED.

Every new employee at T-Mobile receives paid hands-on training and job shadowing with the best wireless retail experts in the business to help ensure that they are ready to serve customers better than any other carrier. Training is on-going and tailored to help employees be successful at every stage of their T‑Mobile career.

T-Mobile doesn't have a corporate ladder – it’s more like "a jungle gym of options." Your career path may take you in directions you didn’t think were possible. If you’ve got serious talent and drive, there’s no better home for your potential than T-Mobile. 

Teen Jobs at T-Mobile and Age Requirements

Retail Team -- Mobile Expert (Hourly)

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! They reinvented customer service, brought real 5G to the nation, and now they're shaping the future of technology in wireless and beyond.

As a mobile expert on the T-Mobile Retail Team,  you'll help put a face on the brand and deliver award-winning customer service, while providing solutions that make a difference for customers. Plus, you'll get all the benefits, tools, and support that you'll need for career growth at T-Mobile.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around the company's products and services. 

They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. 

They immerse themselves in significant connections with customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. 

They continuously work to build expertise in uncovering customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. 

This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities:

  • Builds proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by:
    • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
    • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
    • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plans
    • Approaching service and sales needs with composure, integrity and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
    • How T-Mobile's ever-expanding coverage stacks up in the customer’s neighborhood, providing them with a lightning fast LTE network
    • Why T-Mobile plans and services will let customers live unlimited, feel the love, stay connected and go further.
    • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to collectively own the customer experience and resolve issues.

Applicants for mobile associates on the T-Mobile retail team should have:

  • Some customer service or sales experience
  • Passion for people and technology
  • High school diploma or GED

You must be at least 18 years old to work as a mobile associate at T-Mobile.

Customer Care Team -- Associate Expert (Hourly)

Customer Care Team Associate Experts at T-Mobile work on-site at one of their call centers located throughout the United States. As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. 

It starts with listening to customer issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them T-Mobile customers for life. They’re YOUR customers and their experience depends on YOU.

T-Mobile counts on their associate experts to:

  • Create happy customers 
  • Provide outstanding service so customers stay longer
  • Sell thoughtful products and services
  • Learn a lot
  • Have serious fun
  • Support team initiatives and create an inclusive environment

To get hired as an associate expert at T-Mobile, you need to be a pro on the computer, and know how to balance multiple tasks at the same time. You need to be tech savvy and have a passion for mobile devices and/or technology.

Applicants should also have a passion for care and the ability to listen, problem solve and deliver great solutions. To work as an associate expert at T-Mobile, you  must be at least 18 years old and have a high school diploma or GED.

Can a 15 Year Old Work at T-Mobile?

Because the minimum age to work at T-Mobile is 18, 15-year-olds can’t work there. We have a page on our website specifically for 15-year-olds that you can use to find other options.

Can a 16 Year Old Work at T-Mobile? 

No. 16-year-olds can't work at T-Mobile because the minimum hiring age is 18. We have a page on our website specifically for 16-year-olds that you can view for other options.

How Much Does T-Mobile Pay Part-Time Workers?

The hourly earnings for employees at T-Mobile vary because of state and city minimum wage laws. However, we can give you a general idea of what the hourly pay is for each position. 

On December 10, 2021, T-Mobile announced a commitment to pay ALL employees a minimum of $20/hour, regardless of role or full-time/part-time status. 

While most of their employees earn well above that, this move is about inclusion and ensuring that no T-Mobile employee is left behind. They are investing in their people–and $20/hour is just the start!

Retail Team -- Mobile Expert (Hourly)

All T-Mobile Retail employees earn at least $20/hour, inclusive of base pay and incentives, with the opportunity to earn more.

In fact, their Mobile Experts earn an average of $28/hour—that’s approximately $51,000 per year for a 35-hour work week. Add to that an annual $1,000 stock grant, tuition assistance, and other financial, health and lifestyle perks, and your total rewards package is worth even more.

Start on day one by earning an hourly base pay rate between $14.00 and $18.50/hour, based on location. Full-time Mobile Experts have an $18,000 annual target incentive in addition to their base pay, with the opportunity to earn even more.

Customer Care Team -- Associate Expert (Hourly)

Members of the T-Mobile Customer Care teams earn a competitive base pay of $20 per hour, plus serious bonus potential for top performers.

How Much Experience Do You Need to Work at T-Mobile?

T-Mobile is an entry-level, friendly company, so you can apply without any experience and get hired. However, if you do have previous retail experience, that allows you to negotiate a higher rate of pay. This also makes you immediately eligible for a position with more responsibility, like shift leader/key holder.

What Should You Wear to a Job Interview at T-Mobile?

When you show up for your interview at T-Mobile, you will want to be dressed in business casual attire. You don't want to show up in clothing that's too casual, like a t-shirt and jeans. But you don’t need to be too formal and show up in a business suit. 

T-Mobile Interview Questions

The possible questions in a job interview are endless, and it always depends on the interviewer. There are some common questions that they have been known to ask most applicants. However, be prepared for some curveball questions. 

Do you work well with a team?

Why are they asking?  

There are a lot of different positions in the store, and each one has individual responsibilities that will make the store run efficiently and smoothly. They want to know if you can do your part and work well with the team at T-Mobile. 

What’s the ideal answer?

Obviously, the ideal answer to this question is “yes.” If you have examples from previous jobs or school situations where you have worked successfully with a team, then definitely share those. 

You should, however, be honest. If you're not a team player this probably isn't the job for you.

What are your strengths and weaknesses?

Why are they asking?  

If they ask you this question, they are trying to find out what job skills you can bring to the position, and what you need to work on. 

Applicants are usually able to communicate their strengths, but when it comes to weaknesses, some think it’s best to say they don’t have any or can’t think of any. Don’t do this —that answer is a red flag.

What’s the ideal answer?

The hiring manager wants to know if you can accept feedback and develop your own skills. Give one or two strengths with examples to go with them. Then list one or two weaknesses, and describe how you’re working on them.

A good answer for a weakness would be something like, “I’ve been told I speak too quickly, so I’ve been practicing slowing down when talking with customers.”

Why should we hire you?

Why are they asking?  

If a manager asks you this question, they are trying to get you to sell yourself. A big part of your job at T-Mobile is to give fantastic customer service and to be able to drive sales with excellent communication and product knowledge. 

They are wanting to find out how well you can communicate while being positive and professional. If you can sell yourself, you can sell their merchandise.

What’s the ideal answer?

Know your strengths. If you get asked this question, tell them how you will benefit their business. They want to hear that you are creative, have above average verbal communication skills, have a friendly and upbeat demeanor, and can successfully sell merchandise.

Tell them that you are a reliable worker who will show up to work on time for every scheduled shift. If you want a career with T-Mobile, definitely let them know because there are endless opportunities for advancement.

Benefits of Working at T-Mobile 

Everyone who works at T-Mobile gets a discount on merchandise and phone plans.  However, most benefits they offer are usually for full-time workers only.

Recently, T-Mobile  has invested $22.4 million in nearly 7,000 employees to help them further their education, and they increased their physical and mental well-being programs and benefits to include free virtual therapy, mindfulness sessions, and stress-relief tools. 

In addition, T-Mobile empowers everyone who works there to "Act Like an Owner" – one of the company's core values, because their people ARE literally owners. They are the only wireless provider that has offered annual stock grants to every single employee, after a year or less of employment – since 2014!

Benefits include:

  • Pay Commitment No one is left behind! Each month they ensure all Retail employees earn at least $20/hour, inclusive of base pay and incentives—with the opportunity to earn more! 
  • Tuition Assistance T-Mobile pays up to $5,250 per year for tuition assistance. Plus, partnerships with several schools where tuition is even FREE 
  • Continuous learning & development from in-the-game leaders 
  • Exposure to other career paths within the world of T-Mobile 
  • Rockstar Benefits include Medical, dental and vision 
  • 401(k) match 
  • Employee Stock Purchase 
  • Plan Discounts on rate plans and accessories 
  • Paid parental leave and childcare reimbursement

What it’s Like to Work at T-Mobile

How to Apply at T-Mobile

If you are interested in applying for a full or part time job at T-Mobile, check out their company website to find the most up-to-date job openings.

You can also click here to join the T-Mobile talent community, which allows you to upload your resume and be alerted to new openings in the company.

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