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How Old Do You Have to be to Work at Best Buy?

Generally speaking, to get a job at Best Buy as a Customer Service Specialist, Apple Mobility Pro, or Store Phone Operator,  you must be at least 16 years old.

At Best Buy, their mission is to leverage the unique talents and passions of their employees to inspire, delight, and enrich the lives of customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, they invite you to join them on their mission.

Teen Jobs at Best Buy and Age Requirements

Customer Service Specialist (Hourly)

The Best Buy Customer Service Specialist provides fast, accurate, and friendly processing for all customer transactions at Checkout, Customer Service, and Store Pickup, while providing velocity solutions to customers. 

They develop strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. And, the customer service specialist works with other employees to ensure customers' end-to-end needs are met and that no customer is left unserved or underserved. 

They utilize all relevant sales tools to drive profitable growth and exceed department and individual goals, help answer questions, and resolve customer issues.

Job responsibilities include:

  • Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup, and Customer Service.
  • Maintain professional communication with customers and peers while using cross-functional company resources and tools.
  • Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
  • Ensure Front of Store cleanliness and merchandising standard execution.

You must be at least 16 years old to work as a customer service specialist at Best Buy. 

Apple Mobility Pro (Hourly)

As an Apple Mobility Pro at Best Buy, you will provide a world-class customer experience and help make the store THE destination and authority for technology products and services. The Apple Mobility Pro ensures that no customers are ever left unserved or underserved, providing velocity and solutions support to solve customer needs. 

You will work closely with other employees, especially the Sales Team Leader, Supervisor or Manager, to ensure customers’ end-to-end needs are met.

As a Best Buy Apple Mobility Pro, you will engage customers using selling skills to complete the sale, drive profitable growth, and achieve your individual goals.

You must be at least 16 years old to work as an Apple Mobility Pro at Best Buy.  They also prefer that you have one year of retail sales experience.

Store Phone Operator  (Hourly)

The Best Buy Store Phone Operator provides fast and friendly over-the-phone support for customers. They work with the customer to become a trusted advisor and partner, assisting them in making technology a part of their everyday life. 

The Best Buy Store Phone Operator partners with surrounding stores, as needed, to ensure the customer's needs are met and provides phone support for multiple Best Buy locations. They use available tools and resources to assist customers in answering questions or resolving issues.

Job responsibilities include:

  • Uses strong communication skills to provide customer support, solving issues, and providing solutions over the phone.
  • Uses a wide variety of company resources and tools to meet customer needs over the phone.
  • Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in operating procedures and policies listed on BestBuy.com.
  • Ability to speak to weekly/daily on promotions and offers to customers over the phone.
  • Maintains a working partnership with nearby retail locations and associates.

To work as a Store Phone Operator at Best Buy, you must be at least 16 years old.

Can a 15 Year Old Work at Best Buy?

Because the minimum age to work at Best Buy is 16, 15-year-olds can’t work there, but we have a page on our website specifically for 15-year-olds that you can view instead.

Can a 16 Year Old Work at Best Buy? 

The minimum age to work at Best Buy is 16, so 16-year-olds can work there. We have a page on our website specifically for 16-year-olds that you can view for other options.

How Much Does Best Buy Pay Part-Time Workers?

The hourly earnings for employees at Best Buy vary because of state and city minimum wage laws. However, we can give you a general idea of what the hourly pay is for each position. 

Customer Service Specialist (Hourly)

Customer Service Specialists at Best Buy make somewhere between $9 and $15 per hour. If you are coming in at entry-level without any prior experience, then you will most likely start at the lower end of the range.

The average hourly rate for a Best Buy customer service specialist is $11.

Apple Mobility Pro (Hourly)

The rate of pay for an Apple Mobility Pro is between minimum wage and $16 an hour. You will most likely start at the lower end of the range, but depending on your previous experience, you might be able to negotiate a higher starting wage.

The average hourly wage for Apple Mobility Pros at Best Buy is $11.

Store Phone Operator (Hourly)

The rate of pay for store phone operators at Best Buy is between $10 and $14 an hour.  As an entry-level teen worker, you will most likely start at the lower end of the range.

The average hourly rate for a Best Buy store phone operators is $11. 

How Much Experience Do You Need to Work at Best Buy?

Best Buy is an entry-level friendly company, so you can apply for a position without any experience and get hired. However, if you do have previous retail experience, that can help you negotiate a higher rate of pay.

What Should You Wear to a Job Interview at Best Buy?

When you show up for your interview at Best Buy, you will want to be dressed in business casual attire.  Consider something like a buttoned-down shirt with nice slacks and dress shoes. You do not want to show up too casual in a t-shirt and jeans, but you don’t need to be too formal and show up in a business suit.

Best Buy Interview Questions

The possible questions in a job interview are endless, and it always depends on the interviewer. There are some common questions that they have been known to ask most applicants. However, be prepared for some curveball questions. 

More often than not you will start out with a phone interview, and then go to the store for a second in-person interview with the general manager.

Do you work well with a team?

Why are they asking?  

There are a lot of different positions in the store, and each one has individual responsibilities that will make the store run efficiently and smoothly. They want to know if you can do your part and work well with the team. 

What’s the ideal answer?

Obviously, the ideal answer to this question is “yes.” If you have examples from previous jobs or in school situations where you have worked successfully with a team, then definitely share those. 

If a product that a customer wanted was no longer available in stock at the store, what would you do?

Why are they asking?  

If they ask you this question, they are trying to find out what job skills you would bring to the position, and if you can think on your feet and make a sale. In this scenario the customer is wanting to spend money, so you need to figure out how to land the sale without having exactly what the customer is looking for.

What’s the ideal answer?

Product knowledge in your department is importantㅡespecially in sales. You should know best sellers, new products, promotions, and sales items.

If a customer wants something that is no longer available, the answer to this question is to know alternative product options that are on the shelves that you can recommend. Having product knowledge is essential to success at a retail job, and the more you know, the better customer service you can give.

What would you do if you caught an employee stealing?

Why are they asking?  

If an interviewer asks you this question, be careful because it’s probably a trick question. People tend to answer this question by talking about how they would take charge of the situation by either confronting the employee or calling the police. But, that isn’t what the interviewer wants to hear.

What’s the ideal answer?

The best thing to say is that you would bring it to your supervisor’s attention or call an HR hotline to report it. Companies want a situation like this one to go through the proper channels. They also want to make sure that you would handle this by following company policy instead of taking the matter into your own hands.

Benefits of Working at Best Buy 

Everyone who works at Best Buy gets a merchandise discount.  However, the benefits they offer are for full-time workers only.

Benefits include:

  • Medical and Prescription Drug Coverage
  • Behavioral Health Coverage
  • Critical Illness Insurance
  • Accident Insurance
  • Dental and Vision Insurance
  • Wellness Programs
  • Maternity Support and Paid Leave
  • Employee Assistance Program
  • Incentive Pay
  • 401(k) Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Savings Builder Program
  • Health and Dependent Care Flexible Spending Accounts
  • Life Insurance
  • AD&D Insurance
  • Short- & Long-Term Disability Insurance
  • Paid Time Off
  • Bereavement Leave
  • Caregiver Pay for Child Bonding or Family Care
  • Adoption Assistance
  • Tuition Assistance and Discounts
  • Identity Protection
  • Legal Services
  • Auto/Home/Renters Insurance
  • Pet Insurance

What it’s Like to Work at Best Buy

How to Apply at Best Buy

If you are interested in working at Best Buy, you can apply directly on the company website, which is the most accurate source for up-to-date job listings. You must fill out your application online, and if your application is selected someone will contact you to start the hiring process.

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