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How Old Do You Have to be to Work at AT&T?

Generally speaking, to get an entry-level job at AT&T as a part-time retail sales associate or a customer service representative in a call center, you have to be 18 years old with a high school diploma.

Teen Jobs at AT&T and Age Requirements

P/T Retail Sales Associate (Hourly)

As a retail sales associate at AT&T, your job is to connect with people and provide customer service, while also trying to sell different technology and entertainment products. In addition to selling different phones and phone packages, you will also offer options like DIRECTV and UVERSE.

You will use your knowledge about all of the different products to deliver an effortless customer experience while also pursuing your sales goals.

Your work schedule will vary at this job, and you will most likely be scheduled to work the busiest shifts, which include evenings, weekends, and possibly some holidays.

To work as a part-time sales associate, you must be at least 18 years old.

Customer Service Associate (Hourly)

As a customer service associate at AT&T, you will answer inbound calls from customers who have billing issues, technical issues, or general service questions. You will also assist customers with questions and concerns about different products and services that AT&T offers.

You might also collect past due balances or take payments, process credit applications, and activate service as well as sell products and services that the company offers.

To work as a customer service associate at AT&T, you must be at least 18 years old.

Can a 15 Year Old Work at AT&T?

Because the minimum age to work at AT&T is 18, 15-year-old’s can’t work here. But we do have a page on our website specifically for 15-year-old’s that you can view instead.

Can a 16 Year Old Work at AT&T?

The minimum age to work at AT&T is 18, so 16-year-old’s can not apply for a job with this company. We do have a page on our website specifically for 16-year-old’s where you can view other options.

How Much Does AT&T Pay Part-Time Workers?

The hourly earnings for employees at AT&T vary because of state and city minimum wage laws. However, we can give you a general idea of what the hourly pay is for each position.

Retail Sales Associate (Hourly + Commission)

As a retail sales associate at AT&T, you will be making a base rate somewhere between $9 and $20 per hour. If you are coming in at entry-level without any prior experience, then you will most likely be in the lower end of the range.

However, retail sales associates also earn commission. So, the average associate working between 20 and 24 hours a week earns a total compensation package of $25 an hour.

The average retail sales associate earns around $30,000 a year in total compensation.

Customer Service Associate (Hourly + Incentives)

The rate of pay for customer service associates is between $8 to $20 an hour. This is an entry-level position, so if you do not have any prior work experience, chances are you will be on the lower end of the range. 

The average hourly rate for a customer service associate is $16 an hour. They also offer increases every six months, plus monthly incentives based on performance. This means that your annual compensation package can total nearly $39,000.

How Much Experience Do You Need to Work at AT&T?

AT&T is an entry-level friendly company, so you can apply for a position without any experience and get hired as a retail sales associate or customer service associate. However, if you do have some work experience, it could get you a higher hourly pay rate and move you faster into supervisory and management positions. Once you are hired, you will also receive training on the entire lineup of products and services.

What Should You Wear to a Job Interview at AT&T?

AT&T is a large, professional corporation, so when you show up for your interview, you will want to be dressed in business attire.  Consider a business suit with a buttoned-down shirt, a coat, nice slacks, and dress shoes. You do not want to show up too casual.

AT&T Interview Questions

The possible questions in a job interview are endless, and it always depends on the interviewer. But, there are some common questions that they do often ask. At AT&T, you’ll most likely start with an online interview, and you might also need to make a video.  You’ll likely interview with at least three managers before you’re hired, and be aware that the process can take months. Here are some questions that they have been known to ask.

What didn’t you like about your previous job?

Why are they asking? 

AT&T is a huge company with many different types of job opportunities in a number of locations. This is a place that you can build a career, and when they are interviewing you to join their company, they are trying to find people that will fit with their corporate culture and have a desire to advance.

Letting them know what didn’t work for you at your last job (if you have had one) gives them an idea of the kind of work environment you’re looking for, and if you fit well with what they have to offer.

What’s the ideal answer?

The interviewer wants to hear the truth. If this is your first job, let them know. If you have prior work experience, let them know what it was you didn’t like about your last job. Did they not give you enough hours? Did they not pay you enough? Were you not happy with the opportunities for advancement? Let them know why you left your last job. And, do some research into AT&T corporate culture. Find some things that they offer, and let them know what it is you’re looking for.

Have you ever had an experience with an unhappy customer?

Why are they asking? 

While most of your customers will be happy and satisfied with their experience, you will more than likely come across an angry customer every now and then. When this happens, they are wondering how you will handle the situation, and if it fits with their company policy.

What’s the ideal answer?

You want to tell the interviewer that if you come across a difficult customer, you’ll ask them what you can do to make them happy and fix the problem. If it’s something that you can’t take care of, then you will go get a manager and let them take care of the situation.

Would you fire someone for taking an item that was less than or equal to $1 in value?

Why are they asking? 

If a manager asks you this question, they’re trying to find out more about your views on business ethics. Are you okay with someone stealing something as long as it was a small item? They want to know if you have any tolerance for theft.

What’s the ideal answer?

The ideal answer to this question is simply, “yes.” They do not want to hire people who are okay with any kind of stealing, no matter how small. Be prepared to explain your answer, and tell them that even though it is a small amount, it is the principle of the matter, and you’re not okay with deception and stealing from the company.

Benefits of Working at AT&T

Everyone who works at AT&T gets a 50 percent discount on all AT&T Wireless services and products.  The benefits they offer are for full-time and part-time workers.

Benefits include:

  • Paid time off and paid sick days
  • Performance Bonuses
  • Vacation
  • 401K and Long-Term Savings Plans
  • Health, Dental, and Vision Insurance
  • Tuition Reimbursement

What it’s Like to Work at AT&T

How to Apply at AT&T

If you are interested in working at AT&T, you must first apply on the company website, which is the most accurate source for up-to-date hourly job listings, as well as management and corporate positions. First, fill out your application online and then take the assessment test. They  will then contact you to set up your first interview.

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