How Old Do You Have to be to Work at Wawa?
To get an entry-level job at Wawa as a customer service associate you must be at least 16 years old. If you are interested in a supervisory or management position, you must be at least 18 and have your high school diploma or GED.
When asked what working at Wawa is like, many associates use words like, "special," and say it's like a family. The 30,000+ associates value the culture of teamwork and the community-like bond Wawa has with their customers. The unique environment and passion for what they do has truly made Wawa a family as much as a business.
In addition to making quality food and a great cup of coffee, Wawa has a strong tradition of celebration and recognition. Through formal and informal programs, they enable each associate to acknowledge each other for their hard work and living the company values. They also love to throw a party and find any reason to celebrate all the great things happening in the company; whether it’s a store opening, a birthday, or even some friendly store to store competition.
Wawa also cares strongly about their communities and takes pride in working as a team with different organizations that seek to improve and enrich the neighborhoods they serve. Each year, Wawa and The Wawa Foundation , team up with local and national charities to raise donations to benefit organizations within three main areas of focus: Health, Hunger, & Heroes.
At the neighborhood level, the store associates get involved in important local causes and events. They believe that part of giving back is being a good neighbor, and Wawa lives this in and out of their stores.
Teen Jobs at Wawa and Age Requirements
Customer Service Associate (Hourly)
The Customer Service Associate at Wawa works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.
Principal Duties of a customer service associate include:
- Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
- Stock and refill product within the interior and exterior core register area, cold express cases, and bakery and grocery aisles.
- Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
- Prepare all made to order food and/or beverages according to recipe or customer specifications.
- Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
- Ensure proper execution of assigned foodservice and beverage programs and procedures.
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
- Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document, and discard.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials, and other publications.
- Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
- Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
- Complete other tasks as assigned by store management.
You must be at least 16 years old to work as a Customer Service Associate at Wawa.
Customer Service Supervisor (Hourly)
As a customer service supervisor at Wawa, you are responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care.
The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
The principal duties of a customer service supervisor are:
- Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
- Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
- Provide direction, motivation, and coaching for associates during the shift.
- Ensure the 24/7 execution of all customer service programs and processes.
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
- Complete cash and lottery processes.
- Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
- Check in vendors.
- Recognize associates and celebrate accomplishments.
To work as a customer service supervisor at Wawa, you must be at least 18 years old and have a high school diploma or GED. You must also be available to work 35-40 hours per week.
Can a 15 Year Old Work at Wawa?
No, 15-year-olds can work at Wawa because the minimum age is 16. We do have a page on our website specifically for 15-year-olds that you can view for other options.
Can a 16 Year Old Work at Wawa?
Yes. 16-year-olds can work at any Wawa location. We do have a page on our website specifically for 16-year-olds that you can also view for more options.
How Much Does Wawa Pay Part-Time Workers?
The hourly earnings for employees at Wawa vary because of state and city minimum wage laws. However, we can give you a general idea of what the hourly pay is for each position.
Customer Service Associate (Hourly)
As a customer service associate at Wawa, you will be making somewhere between $10 and $14.50 per hour. If this is your first job, then you will most likely start at the lower end of the range.
The average hourly rate for a Wawa team member is $11.
Customer Service Supervisor (Hourly)
The rate of pay for customer service supervisors is between $15 and $19 an hour. You will most likely start at the lower end of the range unless you have previous supervisor or management experience.
The average hourly rate for a Wawa customer service supervisor is $17.
How Much Experience Do You Need to Work at Wawa?
Wawa is an entry-level friendly company that is known for being a great first job. So, you can apply for a position without any experience and get hired as a customer service associate.
What Should You Wear to a Job Interview at Wawa?
Wawa is a popular convenience retail store in the Northeast, so when you show up for your interview you will want to be dressed in casual or business casual attire. Consider something like a buttoned-down shirt with nice slacks or jeans and dress shoes. There is no need to dress formal in a suit.
Wawa Interview Questions
The possible questions in a job interview are endless, and it always depends on the interviewer. But, there are some common questions that they do often ask.
Why do you want to work here?
Why are they asking?
There are a lot of employment opportunities to choose from when you are looking for a job as a teenager, and they want to know why you are interested in joining their team. What makes them stand out? If this is your first job, you will likely get this question right off the bat.
What’s the ideal answer?
There is no wrong answer to this question. Whatever your reason is for applying at Wawa’s, tell them! Maybe you have a friend that works there, you love their sandwiches, or you like their opportunities for advancement. Whatever your reason is for applying, just be specific and honest with your answer.
What are your strengths and weaknesses?
Why are they asking?
If they ask you this question, they are trying to find out what job skills you can bring to the position, and what you need to work on. Applicants are usually able to communicate their strengths, but when it comes to weaknesses, some think it’s best to say they don’t have any or can’t think of any. Don’t do this —that answer is a red flag.
What’s the ideal answer?
The hiring manager wants to know that you can accept feedback and develop your own skills. Give one or two strengths with examples to go with them. Then list one or two weaknesses, and describe how you’re working on them.
A good answer for a weakness would be something like, “I’ve been told I speak too quickly, so I’ve been practicing on slowing down when talking with customers.”
Why should we hire you?
Why are they asking?
If a manager asks you this question, they are trying to get you to sell yourself. A big part of your job at Wawa is to give excellent customer service and to be able to drive sales with excellent communication and product knowledge.
They are wanting to find out how well you can communicate while being positive and professional. If you can sell yourself, you can sell their merchandise.
What’s the ideal answer?
Know your strengths. If you get asked this question, tell them how you will benefit their business. They want to hear that you are creative, have above average verbal communication skills, have a friendly and upbeat demeanor, and can successfully sell merchandise.
Tell them that you are a reliable worker who will show up to work on time for every scheduled shift. If you want a career with Wawa, definitely let them know because there are opportunities for advancement.
Benefits of Working at Wawa
Everyone who works at Wawa gets an employee discount. The following benefits are available for full-time workers only.
Benefits include:
- Health, Dental, and Vision insurance
- Employee credit union
- Paid time off
- Education assistance
- 401(K)
- Employee Stock Ownership Plan
What it’s Like to Work at Wawa
How to Apply at Wawa
If you are interested in working at Wawa, you can apply directly on the company website, on a job website like Indeed and Glassdoor, or you can fill out an application in-person at the store.
